Shipping policy
Last updated: Sep 6, 2023
Shipping Methods and Costs
We offer several shipping options for your convenience. The available shipping methods and their associated costs will be displayed during the checkout process. Shipping costs may vary based on the destination and weight of the items in your order.
For larger bulk orders exceeding 30 items, we recommend considering in-person pickup from our location due to the high shipping fees associated with such orders.
Order Processing Time
We strive to process and ship your order as quickly as possible.
- Orders with customized text prints are processed and dispatched within 2 to 5 business days from the date of purchase.
- Orders with colored logo print are processed and dispatched within 4 to 9 business days from the date of purchase.
- All bulk orders containing more than 20 items will be processed and ready for pickup within 10 business days.
Shipping Time
Shipping times vary depending on your location. The estimated shipping time is as follows:
- Standard Shipping: 2 to 7 business days
Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may be affected by factors beyond our control, such as customs delays, weather conditions, or carrier disruptions. If you need your order urgently, we encourage you to come and collect it from our location.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery through our website or the carrier's website.
Shipping Restrictions
We currently offer shipping within Canada. If you are located outside of these areas, please contact our customer support for assistance.
Shipping Address
It is your responsibility to provide an accurate and complete shipping address during the checkout process. We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses provided by the customer.
Lost Shipments
In the rare event that your order is lost, please contact our customer support team as soon as possible. We will work with the carrier to resolve the issue and ensure a satisfactory resolution.
Returns and Refunds
For information on our return and refund policies, please refer to our Return Policy.
Contact Us
If you have any questions or concerns about the Shipping Policy, you may email us at info@kingkongsafety.ca or write to us at:
King Kong Safety
Unit 15 - 1030 Kamato Rd
Mississauga ON L4W 4B6
Canada